Functional Foods for Families • Packed in Oregon
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Terms of service

Terms and Conditions

Effective Date: 8/5/2026 Last Updated: 8/5/2026

1. Agreement to These Terms

These Terms and Conditions ("Terms") govern your access to and use of fruoom.com (the "Site") and your purchase of any products sold through the Site. The Site is owned and operated by Fruoom ("Fruoom," "we," "us," or "our"), located at 2225 Cedar St., Forest Grove, Oregon.

By accessing the Site, creating an account, or placing an order, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree, please do not use the Site or purchase our products.

Please read Section 16 (Dispute Resolution) carefully. It affects how disputes between you and Fruoom are resolved.

2. Eligibility

You must be at least 18 years of age, or the age of majority in your jurisdiction, to place an order on the Site. By ordering, you represent that you meet this requirement and that the payment method you use is lawfully yours to use.

Our products are intended for personal and household consumption. We reserve the right to limit or refuse orders that appear to be placed for resale or commercial redistribution without our prior written authorization.

3. Accounts

You may browse the Site without an account, but certain features require registration. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Please notify us promptly at support@fruoom.com if you believe your account has been accessed without authorization.

You agree to provide accurate, current, and complete information when creating an account or placing an order, and to keep that information updated. We may suspend or terminate accounts that contain inaccurate information or that are used in violation of these Terms.

4. Our Products

Fruoom develops and sells food and food ingredient products, including fruit powders, fiber powders, and blended products. These are conventional foods, intended to be used as ingredients and additions to everyday eating, such as smoothies, baking, oatmeal, and yogurt. Our catalog changes over time as we introduce new products, and these Terms apply to every product sold through the Site.

Natural variation. Our products are made from whole fruit and other agricultural ingredients grown on working farms. Color, aroma, flavor intensity, particle texture, and clumping may vary from lot to lot and season to season. This variation is a normal characteristic of minimally processed agricultural ingredients and is not a defect.

Product descriptions and imagery. We work to describe and photograph our products accurately, but we do not warrant that descriptions, images, colors, packaging, or other Site content are complete, current, or error-free. Packaging and formulation may change. Screen color reproduction varies by device.

Always read the label. The label on the product you receive is the controlling source of information for ingredients, allergen statements, storage, and usage. If Site content and the physical label ever conflict, rely on the label.

5. Allergens, Food Safety, and Suitability

You are responsible for reviewing the ingredient and allergen information on each product before purchase and consumption, and for determining whether a product is appropriate for you, your household, and anyone you serve it to.

If you have a food allergy, sensitivity, intolerance, or a medical condition affected by diet, review the product label carefully and consult a qualified healthcare professional before use. Do not rely on Site content alone.

Products should be stored as directed on the packaging. Because we cannot control storage conditions after delivery, we are not responsible for product quality issues arising from improper storage, exposure to heat or humidity, or use after the date indicated on the package.

6. Health Information Disclaimer

Content on the Site, including blog posts, recipes, usage suggestions, newsletters, and social content, is provided for general informational purposes only. It is not medical, nutritional, or dietary advice, and it is not a substitute for consultation with a licensed physician, registered dietitian, or other qualified healthcare provider.

Our products are conventional foods. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition, and nothing on the Site should be interpreted as a claim that they do. Never disregard or delay professional medical advice because of something you read on the Site.

If you are pregnant, nursing, managing a medical condition, taking medication, or introducing a new food to an infant or young child, consult a healthcare professional first.

7. Orders and Order Acceptance

Your submission of an order is an offer to purchase. No contract is formed until we send an order confirmation or ship the product, whichever occurs first. An order acknowledgment email confirming receipt of your order does not by itself constitute acceptance.

We reserve the right to refuse, limit, or cancel any order for any lawful reason, including suspected fraud, suspected resale activity, quantity limits, product unavailability, or pricing or description errors. If we cancel an order after payment has been processed, we will issue a full refund to the original payment method.

8. Pricing, Taxes, and Payment

All prices are listed in U.S. dollars and are exclusive of shipping and applicable taxes, which are calculated and displayed at checkout.

We reserve the right to change prices at any time. Price changes do not apply retroactively to orders we have already accepted.

Pricing errors. Despite our efforts, a product may occasionally be listed at an incorrect price. If a product's correct price is higher than the listed price, we will either contact you for instructions before shipping or cancel the order and notify you. We are not obligated to honor an order placed at an obviously erroneous price.

You authorize us and our payment processors to charge your selected payment method for the total order amount, including taxes and shipping. Payment processing is handled by third-party providers subject to their own terms; we do not store full payment card numbers.

9. Shipping, Delivery, and Risk of Loss

We currently ship to addresses within the United States.

Shipping timeframes shown on the Site are estimates, not guarantees. We are not liable for delays caused by carriers, weather, incorrect or incomplete addresses supplied by you, or other circumstances outside our reasonable control.

Title and risk of loss pass to you upon our delivery of the product to the carrier. If a package arrives damaged or does not arrive, contact us at support@fruoom.com within two days of the expected delivery date and we will work with you in good faith to resolve the issue.

You are responsible for providing a delivery address where the package can be received safely and promptly.

10. Returns, Refunds, and Cancellations

Because our products are food, we handle returns as follows:

Unopened products. Unopened, unused products in original packaging may be returned within seven days of delivery for a refund of the product purchase price. Original shipping charges are non-refundable, and return shipping is the customer's responsibility unless the return results from our error.

Opened products. For food safety reasons, we cannot accept returns of opened products. If you are unsatisfied with an opened product, contact us at support@fruoom.com. We will review the situation and may offer a replacement or refund at our discretion.

Damaged, defective, or incorrect items. Contact us within two days of delivery with your order number and photographs of the item and packaging. We will arrange a replacement or refund at no cost to you.

Order changes and cancellations. We process orders quickly. Contact us as soon as possible after ordering and we will accommodate changes or cancellations if the order has not yet entered fulfillment. Once shipped, an order cannot be canceled.

Refunds are issued to the original payment method and typically post within fourteen business days of approval, subject to your financial institution's processing times.

11. Subscriptions and Recurring Orders

If you enroll in a subscription or recurring delivery program, you authorize us to charge your payment method on the recurring schedule you select until you cancel. We will send a reminder before each renewal charge where required by law.

You may modify, pause, skip, or cancel your subscription at any time through your account or by contacting support@fruoom.com. Changes must be made at least five days before your next scheduled shipment to apply to that shipment. Cancellation stops future charges; it does not retroactively refund shipments already processed.

Subscription pricing, discounts, and terms may change with advance notice. If we change subscription pricing, we will notify you before the change takes effect and you may cancel before renewal.

12. Promotions, Discount Codes, and Gift Cards

Promotional offers and discount codes are subject to the specific terms stated at the time of the offer, have no cash value, cannot be combined unless expressly stated, apply only while supplies last, and may be modified or discontinued at any time. One code per order unless otherwise specified.

Gift cards, if offered, are redeemable only on the Site, are not reloadable, cannot be redeemed for cash except where required by law, and expire only as permitted by applicable law.

We reserve the right to void discounts, cancel orders, or close accounts in cases of suspected abuse of promotional offers, including code sharing on public forums where the code was intended for limited distribution.

13. Intellectual Property

The Site and all of its content, including the Fruoom name, logo, tagline, product names, packaging design, text, photography, illustrations, recipes, layout, and code, are owned by Fruoom or its licensors and are protected by U.S. and international copyright, trademark, trade dress, and other intellectual property laws.

We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes. You may not copy, reproduce, republish, distribute, modify, create derivative works from, sell, or exploit any Site content without our prior written permission, except that you may print or download content for your own personal reference.

Nothing on the Site grants any license or right to use any Fruoom trademark, and no Fruoom trademark may be used in a manner likely to cause confusion about sponsorship, affiliation, or endorsement.

14. User Content, Reviews, and Submissions

If you submit reviews, photos, comments, recipes, testimonials, social media content tagging Fruoom, or other materials ("User Content"), you grant Fruoom a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable, transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and display that User Content in any media, in connection with our business, without compensation or further notice to you.

You represent and warrant that you own or control all rights in your User Content, that it is accurate, that it does not violate these Terms, and that it does not infringe the rights of any third party.

You agree not to submit User Content that is unlawful, defamatory, obscene, harassing, fraudulent, or misleading; that impersonates another person; that includes health or disease claims about our products; or that contains malicious code.

We are not obligated to monitor User Content, but we reserve the right to remove or edit any User Content at our discretion, for any reason, without notice. Reviews and testimonials reflect the individual experiences of the people who submitted them and are not representative of all customers.

Unsolicited ideas. Please do not send us unsolicited product ideas, formulations, marketing concepts, or business proposals. Any such submission is made without any expectation of confidentiality or compensation, and we are free to use it without restriction or obligation to you.

15. Prohibited Uses

You agree not to:

  • Use the Site for any unlawful purpose or in violation of these Terms
  • Purchase products for resale, redistribution, or listing on third-party marketplaces without our prior written authorization
  • Repackage, relabel, alter, or misrepresent our products in any way
  • Make or publish health, disease, treatment, or nutrient content claims about our products
  • Use automated systems such as bots, scrapers, spiders, or comparable tools to access, monitor, or copy the Site
  • Attempt to gain unauthorized access to the Site, our servers, or any connected systems
  • Interfere with or disrupt the Site's operation or security
  • Introduce viruses, malware, or other harmful code
  • Harvest or collect information about other users
  • Use the Site in any manner that could damage, disable, overburden, or impair it

We may investigate suspected violations and may involve and cooperate with law enforcement.

16. Dispute Resolution and Arbitration

Please read this section carefully. It affects your legal rights.

Informal resolution first. Before initiating any formal proceeding, you agree to contact us at support@fruoom.com with a written description of the dispute and the relief you are seeking, and to allow us 30 days to attempt to resolve it informally. Most issues can be resolved this way.

Binding arbitration. If we cannot resolve the dispute informally, you and Fruoom agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any product purchased from us shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. Arbitration shall take place in Washington County, Oregon, or, at your election, by telephone, videoconference, or documents-only submission. The arbitrator's decision is final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class action waiver. You and Fruoom agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of representative proceeding.

Exceptions. Either party may bring an individual action in small claims court if the claim qualifies. Either party may also seek injunctive or equitable relief in court to protect intellectual property rights.

Your right to opt out. You may opt out of this arbitration agreement by sending written notice to support@fruoom.com within 30 days of your first purchase or of your acceptance of these Terms, whichever is earlier. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other part of these Terms or your relationship with Fruoom.

17. Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS AND EXCEPT AS PROHIBITED BY APPLICABLE LAW, THE SITE AND ALL PRODUCTS AND CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. Nothing in these Terms limits any warranty or remedy that cannot be limited or excluded under applicable law.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FRUOOM AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, SUPPLIERS, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE OR ANY PRODUCT, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY PRODUCT SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO FRUOOM FOR THE PRODUCT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, including personal injury caused by negligence. In those jurisdictions, our liability is limited to the greatest extent permitted by law. Nothing in these Terms excludes or limits liability for fraud, willful misconduct, or any liability that cannot lawfully be excluded.

19. Indemnification

You agree to indemnify, defend, and hold harmless Fruoom and its owners, officers, employees, contractors, suppliers, and agents from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to: your violation of these Terms; your misuse of the Site or any product; your User Content; your violation of any applicable law; or your infringement of any third-party right.

20. Third-Party Links and Marketplaces

The Site may contain links to third-party websites, services, and marketplaces where our products are also sold. We do not control and are not responsible for the content, policies, pricing, fulfillment, or practices of any third party.

Products purchased through third-party marketplaces are governed by that marketplace's terms, return policies, and dispute processes, not by these Terms. Contact the marketplace directly regarding those orders.

We do not authorize third-party resellers. We cannot verify the authenticity, storage conditions, handling, or freshness of Fruoom products purchased from any seller other than Fruoom directly or an authorized retailer, and we disclaim responsibility for such products.

21. Electronic Communications and Marketing

By using the Site or providing your email address, you consent to receive communications from us electronically, including transactional messages about your orders. You agree that electronic communications satisfy any legal requirement that a communication be in writing.

If you opt in to marketing emails, you may unsubscribe at any time using the link in any marketing message. Transactional messages related to your orders will continue regardless of marketing preferences.

If you opt in to text messages, message and data rates may apply, message frequency varies, and you may opt out at any time by replying STOP. Reply HELP for assistance. Consent to receive marketing texts is not a condition of purchase.

22. Privacy

Your use of the Site is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. Please review it.

23. Changes to These Terms

We may modify these Terms at any time. The revised version will be posted on this page with an updated "Last Updated" date. Material changes will take effect 30 days after posting, or as otherwise required by law.

Your continued use of the Site after changes take effect constitutes acceptance of the revised Terms. The Terms in effect at the time you place an order govern that order.

24. Governing Law and Venue

These Terms and any dispute arising out of them are governed by the laws of the State of Oregon, without regard to its conflict-of-law principles. Subject to Section 16 (Dispute Resolution), you and Fruoom consent to the exclusive jurisdiction and venue of the state and federal courts located in Washington County, Oregon.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

25. General Provisions

Severability. If any provision of these Terms is found unenforceable, that provision will be modified to the minimum extent necessary or severed, and the remaining provisions will remain in full force and effect.

No waiver. Our failure to enforce any provision does not waive our right to enforce it later.

Assignment. You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

Force majeure. We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of nature, crop failure, supply chain disruption, labor disputes, carrier delays, utility or internet outages, government action, or public health emergencies.

Entire agreement. These Terms, together with our Privacy Policy and any additional terms presented at the point of purchase, constitute the entire agreement between you and Fruoom regarding the Site and supersede all prior agreements and understandings.

Headings. Section headings are for convenience only and do not affect interpretation.

Survival. Sections addressing intellectual property, user content, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law survive termination of these Terms.

26. Contact Us

Questions about these Terms, your order, or our products:

Fruoom

Email: support@fruoom.com

We aim to respond to all inquiries within three business days.