Shipping & Returns

Last updated: 8/5/2026

Shipping

Where we ship from

All orders ship from our fulfillment center in Hillsboro, Oregon.

Order processing

Orders placed by 12:00 pm PT on a business day ship the same day. Orders placed after 12:00 pm PT ship the next business day. We do not ship on weekends or major U.S. holidays.

During promotional periods or new product launches, processing may take an additional business day. If your order is delayed beyond that, we will email you.

Shipping options and rates

Rates are based on the total weight of your order and the service you select. Your exact cost is shown at checkout before you pay.

Standard — USPS Ground Advantage, 2 to 5 business days

Expedited — USPS Priority Mail, 1 to 3 business days

Overnight — UPS Next Day Air, 1 business day

Rates are calculated live at checkout based on weight and destination. Overnight orders must be placed by 12:00 pm PT to ship the same day. Overnight service is not available to PO Boxes or military addresses.

Free shipping

Standard shipping is free on orders of $50 or more, before tax, shipped within the contiguous United States. Free shipping does not apply to Alaska, Hawaii, U.S. territories, or military addresses, and cannot be combined with expedited or overnight service.

If a free shipping order is returned or partially refunded and drops below $50, the original shipping cost may be deducted from your refund.

Transit times

Transit times are estimates provided by the carrier and begin the day your package leaves our facility, not the day the order is placed. Carrier delays, weather, and holiday volume are outside our control, and the standard service window is an expected delivery standard rather than a guarantee.

Alaska, Hawaii, and U.S. territories

We ship to Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands at the rates listed above. Free shipping promotions do not apply. Ground service to these destinations typically takes 5 to 10 business days; Priority Mail typically takes 3 to 5.

Military addresses (APO/FPO/DPO)

We are glad to ship to APO, FPO, and DPO addresses. These ship USPS only, at domestic rates, and require a customs declaration that we complete on your behalf.

Delivery to a military address depends on the military postal system once the package leaves the United States, so please plan ahead:

• Expedited (Priority Mail): typically 10 to 15 days, sometimes as fast as 7 days to major hubs
• Standard (Ground Advantage): typically 15 to 25 days

Remote or forward locations can take 30 days or longer. Tracking often stops updating once a package enters the military mail network and resumes at delivery. Because these timelines are outside our control, we cannot treat a slow military shipment as a lost package until 45 days have passed.

International orders

We currently ship within the United States only, including U.S. territories and military addresses. We are working on international availability. Join our email list and we will let you know when we expand.

Tracking

You will receive a shipping confirmation email with tracking as soon as your label is created. Tracking can take up to 24 hours to show movement after the label is generated.

Address accuracy

Please double-check your shipping address at checkout. We cannot reroute a package once a label has been created. Orders returned to us due to an incorrect or incomplete address will be refunded less the original shipping cost, or reshipped at your expense.

Lost, stolen, or undelivered packages

If tracking shows delivered but you cannot locate your package, please check with household members and neighbors and wait 48 hours, as carriers occasionally scan early. If it still has not turned up, contact us within 7 days of the delivery scan and we will file a claim with the carrier and work with you on a replacement.

For packages that stop moving in transit, contact us after 10 business days and we will open a trace with the carrier. For military addresses, see the timeline above.

Returns

Because our products are food items, we handle returns differently than a typical retailer. Food safety regulations prevent us from restocking or reselling any product that has left our control.

What we can accept

Unopened, unused product in original packaging may be returned within 30 days of delivery. Return shipping is the responsibility of the customer unless the return is the result of our error.

To start a return, email support@fruoom.com with your order number and the reason for the return. We will send return instructions. Please do not ship anything back without contacting us first, as unauthorized returns cannot be refunded.

What we cannot accept

• Opened, partially consumed, or tampered-with product
• Product returned more than 30 days after delivery
• Free gifts, samples, or promotional items
• Products purchased from a retailer or third-party marketplace (please contact the original seller)

Damaged, defective, or incorrect orders

If your order arrives damaged, or if you received the wrong item, contact us within 7 days of delivery with your order number and a photo of the product and packaging. We will send a replacement or issue a full refund, your choice. No return shipment is required and there is no charge to you.

If you simply did not like it

We want you to be happy with what you bought. If you tried something and it was not for you, email us within 30 days and tell us what did not work. We will issue a one-time refund or store credit on your first order of that product, your choice. Feedback genuinely helps us improve, so we would rather hear from you than have you quietly not reorder.

Refunds

Approved refunds are issued to the original payment method within 5 to 7 business days of us receiving the returned product or approving your claim. Depending on your bank, it may take an additional few business days to appear on your statement. Original shipping charges are non-refundable except where the return is the result of our error.

Order changes and cancellations

We move quickly, so the window to change or cancel an order is short. Email us as soon as possible with your order number. If the order has not yet been picked, we will cancel or modify it. Once a label has been created, we cannot stop the shipment.

Subscriptions

You can pause, skip, modify, or cancel a subscription at any time from your account. Changes must be made at least 2 days before your next scheduled charge. Subscription shipments already in process cannot be cancelled, but standard return terms apply.

Contact

Questions about a shipment or a return:

support@fruoom.com We respond within one business day.